Boots

I visited the store today to get an idea of the best product to use to correct dark circles around my eyes. I asked a very helpful young lady called Alicia (hope I've spelt her name correctly). She was super helpful and knowledgeable about the different products. She recommended a few of them to meand went as far as to apply them to my face, to help me see the full effect. I left really happy with my purchases and would return to the store based on how good her customer service was.

I purchased a Dior cream today for £63 after the sales assistant told me that the discount was no longer available. However, when I got home and checked the Boots website, I found that the promotion is still active and the product is priced at £50. I feel that I was misled. I kindly request an explanation and hope that this issue will be addressed so that other customers do not experience the same situation.

Staff haven't got a clue what they're doing

I went into Boots in Bromley Glades today to pick up my Estée Lauder double wear foundation, I was approached by Carol, I asked if she could colour match me again as I felt my colour had changed over the years, she was so helpful, not only did she colour match me but she gave my skin a full pampering…wonderful service by her and I throughly enjoyed the experience. Wonderful member of staff. Lisa