Bromley Argos (Inside Sainsbury's)

I had a lovely lady called Abbie serve with who was extremely helpful and very kind, the true definition of outstanding customer service. Thank you Abbie

Absolutely appalling customer service. Your manager small woman blonde hair is extremely rude and nasty. Wanted to refund a broken item i purchased i was refused as I was told I did the damage to it!!! I couldn't believe what i was hearing. I'm considering small claims court as the item was £500 plus. Forget argos cover as they clearly don't care. Please avoid this store go to the one in locksbottom there more then happy to help. Your manager needs some lessons on customer service.

What a horrible experience. I picked up a heater yesterday from here. Turned out to be faulty and stopped working after five mins of use. Upon trying to return it today, the lady at the till unboxed the item and turned the heater on for less than one minute. As it worked, I was refused a refund. After I explained again that it kept stopping after a few minutes of use, I got told 'of course this will happen when the room gets to the temperature of the heater '. I then tried to explain that getting a room to 28° in less than five minutes is next to impossible. My words were ignored and they maintained that it was designed to stop working every few minutes!!!! Thank you for making me feel like a criminal, returning something dishonestly. Will have to stick to Amazon purchases going forward. And people wonder why footfall in physical shops is falling....