ZARA

I had an extremely unpleasant experience at Zara in Bromley due to the behaviour of one of the managers. Unfortunately, I didn’t get her name, but her attitude was unacceptable and completely unprofessional. When I tried to explain that I had not worn the shirt I was returning, she repeatedly insisted that I had, even throwing the item onto the counter instead of handling the situation respectfully. She also made inappropriate comments, suggesting it would be “easy to lie” by removing the tag something I never did. I felt completely disrespected, dismissed, and spoken to with zero care or customer service. No customer should be treated this way, especially by management. Because of this experience, I won’t be returning to the Bromley Zara, and I genuinely hope the company looks into this incident. No one deserves to be spoken to or treated like that.

incredibly boring range, used to love Zara but I have not purchased anything in years, everything looks the same now, they dont seem to care about mens fashion anymore

Quality and a wide range of clothing at affordable prices. Staff friendly .