The Lister Practice

Sadly, yet again I have to post a negative review. This morning I rang at 08:10am and asked for a telephone appointment to speak to a Doctor in behalf of my dear elderly mum, who needs some medications added to her repeat prescription. She recently came out of hospital and was not given a sufficient supply of her medicines. There were no more appointments left at the doctors' surgery. I was offered an appointment for 16th December which is no good as she's running very low on what she needs. WHAT A NUISANCE!!! LISTER PLEASE PUT A SYSTEM IN PLACE FOR SUCH REQUESTS, if you cannot offer people appointments! So disappointing 😞 yet again!

I found the receptionist Mohammed Ahad to be very polite and happy to be helpful in assisting me with my inquiries. Even calling me back to see if everything I asked for was sent, give him a pay rise and others like him for doing their job right 👍😀

One of the worst GP's in London, misses setting up emergency referrals constantly. You can never get an appointment and staff is rude.

I am extremely disappointed with the service from my GP practice. I called 111 and was told the GP would call me on Monday morning at 8:00am. Monday came and went — by 9:00am there was still no call, so I contacted the GP myself. Instead of helping, the call was automatically ended and I was told a doctor would call me at 11:00am. When the doctor finally called, he told me my daughter just had a cold and flu and asked me to come in. I told him to check the NHS 111 notes because I had already explained that everyone in my household was vomiting and had a fever. He then said I would get a phone appointment by 12pm. I waited again. When they finally called, they asked me the exact same questions all over again and then told me to come in — completely ignoring what I had already explained multiple times. I told them this appointment was supposed to be a phone consultation, not a face-to-face appointment. They then said I needed to speak to the receptionist, and that they would “let them know.” It’s now been hours and I still haven’t heard a single update from the GP. The lack of communication, repeated questions, mixed messages, and complete disregard for the urgency of my situation is unacceptable. I expected care and clarity — instead I got confusion, delays, and absolutely no support.